My Ryan homes community is so unorganized and it is frustrating. Even though everyone we have met and talked to that works for Ryan seems nice and understanding, their lack of organization is frustrating me to no end! First off we really did not care for our SR to much. While she was a nice person to talk to and understanding, there were times when we felt like we were being ignored, in her way and I am pretty sure that we irritated the crap out of her. That being said we were not to sad when we found out last Friday that she had up and quit. However, it seems that her leaving has caused great confuseion at that Model. To start with, I mentioned before that they have sold out of all of their home sites, so I am pretty sure they don't want to put a permanent Sales rep back in that model just to pick up and leave in a few months.
We went on Friday to speak with them because we got our loan approval (hence how we found out our SR quit), and was told by the person staffing the Model that they could not help us and that the new SR is on vacation and would be back on Sunday. I even made sure to ask if she was just going to be back in town on Sunday or at the Model on Sunday and the lady told me she would be at the Model on Sunday. So Sunday I got up bright and early so that I could get all my errands done and go to the model when it opened. Got there and another non-sales rep was in the Model who also could not help us and said to come back on Monday.
SOOOO Flash forward 24 hours and I leave to go to the model on my lunch break. The model was supposed to open at 12 and I get there at 12:00 and no one is there. So I drive around a bit, get a bite to eat and go back around 12:30 and still no one. So I go back to work and pick up my phone and call over and no one is answering. I am so irritated right now. I would not be this irritated if our last SR didn't do the same thing. She would not be there when the model was supposed to be open. Then if we were there late she would push us out the door stating that she had "Birthday party to get to" and "an hour drive home".
Did I mention that my husband and I both work full time? I work 7:30 - 4:30pm and he works 8:00-6:00PM. We are both in school Granted all my classes are online, but he goes to class Monday - Thursday until 9 or 10pm....therefore it is important to us that we can reach a sales rep during important times such as on lunch breaks or weekends. I really wonder if Ryan knows whats going on in the Greens of Bunnell Hill....
So since my SR's are not holding up to their job standards, maybe you guys can help me. The first question I have is how long did it take to schedule you're pre-construction meeting after you got your approvals? The next question is not so easy. We went ahead and added the Refrigerator in our package...but after looking at the models Ryan offers, I really don't like any of them. So I wanted to go ahead and cancel this item but we are already passed our 30 days. Will they let me do this? I will even pay the charge if I have to...even though I don't want to. I would rather pay $250 to cancel that then to pay $2300 for a refrigerator that I don't want.
Any support you guys could give would fabulous seeing as how I feel alone and helpless :(